To make returns, or if you have questions about returned defective products purchased online at www.league-world.com, please contact our Customer Service team or send us an email at cs@league.co.id

Refunds will be processed immediately after the returned product is checked by our quality control team and confirmed that the product complies with our returns policy. This quality check takes up to 2 weeks, although in general can be faster. After the returns are approved, a refund by the League Indonesia online store to your payment service provider will take 1-2 days (for example, your credit card provider). Please note that the time required by each payment service provider to make a refund may differ. If you have not received your refund within 21 business days, please contact our Customer Service team or send us an email at cs@bercaretail.com For customers who have used Credit Card installments, your bank will refund your credit card installments for 1 month

Unfortunately we cannot exchange products. This is because we immediately process after you place an order. If you want to exchange a product, you have to make returns and reorder. We will return your funds after you have made returns in accordance with our returns policy

If you receive a product that you did not order, damaged, or defective please do not remove the tag or remove the product from its original packaging, we also recommend that you call the customer service of our online store and please provide details of your order. Our customer service team will be ready to serve you from Monday to Friday, from 9:00 to 18:00 WIB, except on national holidays. Our customer service team will be happy to help you

The following are conditions for getting your return approved: • The return process must be done within 14 days after the product is received by the buyer. • The product is not used and is still in the original packaging. Returned clothing and shoes will only be accepted if the original label / hangtag is not torn or removed. • The returned product must be complete with all parts, and repackaged using polybags (plastic packaging) / shoe boxes / original packaging. • Polybags (plastic packaging) / shoe boxes / original packaging returned must be in good condition. • Returned products will be inspected by our Quality Assurance Department. If there is damage to the product due to a defect or deviation in production specifications, we will make a full refund for the product. If the product defect is not caused by the quality of the material or the sewing / assembly process, the product will be returned to you. We do not accept product returns as follows: • Products obtained other than www.league-world.com • Damage due to misuse or neglect (exposure to chemicals, caustic substances, flames, high heat, sharp objects, etc.) • Damage due to improper use or activities that differ from the original use of the product (use of running shoes for sports in the field or hiking shoes as work shoes, etc.) • Not repackaged with an outer box / other box and if there is damage to the inner box / original packaging / polybag / product